New Article: Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa.

Mark Graham and I have just published a new article in the African Geographical Review. The article’s main argument is that economic upgrading in the South African BPO industry can lead to both social upgrading and downgrading among contact centre… Continue Reading

Will AI kill development?

I had the opportunity to contribute to this new BCC World Service programme ‘Will AI kill development?’. Listen here, or contact me for an mp3 if you’re unable to access it. Summary Ian Goldin asks if robotisation will prevent poorer… Continue Reading

New article – The Global Gig Economy: Towards a Planetary Labour Market?

Amir Anwar and I have a new article out in First Monday. The piece think through what a planetary labour market entails, how it is relationally, spatially, and discursively constructed, and who it benefits. I’m pasting the abstract and conclusions… Continue Reading